Website Privacy and Cookie Policy

At DP Insulation Render Ltd, we are committed to protecting your privacy. This policy explains how we collect and use your personal data when you visit our website, use our contact forms, or engage our services.

We operate in compliance with the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2024/25.

1. Information We Collect

When you interact with our website, we collect the following:
• Contact Enquiries: When you use our online form, we collect your Full Name, Email Address, Telephone Number, and Home Address so we can provide accurate quotes and service your property.
• Technical Data: We automatically collect your IP address and information about your visit via cookies (see Section 6).
• Service History: Details of your property’s insulation or rendering requirements and project history.

2. How We Use Your Data

We use your information to:
• Respond to your enquiries and provide professional quotes.
• Fulfil our contracts for rendering and insulation works.
• Maintain your 10–25 year warranty records as required by insurance and building regulations.
• Anonymously monitor website performance via Google Analytics.

3. Lawful Basis for Processing

• Contractual Necessity: To provide the services you have requested.
• Legal Obligation: To comply with health and safety, tax, and building records.
• Legitimate Interests: To improve our website and services.

4. Data Sharing & Security

We do not sell your data. We only share information with:
• Subcontractors & Councils: Only when necessary to complete work on your property.
• Service Providers: Secure third parties like our email provider and Google Analytics.
• Security: Our website uses HTTPS and SSL/TLS encryption to ensure your data is submitted securely.

5. Data Retention

• Project & Warranty Records: Retained for 10–25 years (matching your guarantee period).
• Financial Records: Retained for 6 years plus the current tax year.
• General Enquiries: Retained only as long as necessary to resolve your request.

6. Cookie Policy

Our website uses cookies to improve your experience. You can manage these via the pop-up banner on our site.
• Necessary Cookies: Required for the website to function properly.
• Analytical Cookies: We use Google Analytics to see how visitors use our site. This data is anonymised and helps us improve our content.

7. Your Rights

Under UK law, you have the right to:
• Access the data we hold about you.
• Correct any inaccurate information.
• Request deletion of your data (subject to legal or warranty retention requirements).
• Object to your data being used for marketing.

8. Contact Us

For any questions regarding your data, please contact our Data Lead:
• Email: [email protected]
• Address: Unit 25 Enterprise Park, Woodbourn Road, Sheffield, S9 3JL
• Regulator: You have the right to lodge a complaint with the ICO (www.ico.org.uk).
Last Reviewed: 19 March 2026